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Junior Office Support Specialist

2 months ago

London, Greater London, United Kingdom Caspian One Full time
Job Description

Caspian One is seeking a highly skilled Junior Office Support Specialist to join its team in London. The ideal candidate will have a strong background in technology support and a passion for delivering exceptional service to clients.

Key Responsibilities:
  • Trading System Support: Provide technical support for trading systems, ensuring seamless operations across all systems.
  • Client Configuration: Set up new clients on trading platforms, ensuring a smooth onboarding process.
  • System Monitoring: Perform daily system checks and monitor alerts to identify and resolve issues proactively.
  • Incident Management: Oversee the entire incident management process, including communication, problem resolution, and post-incident analysis.
  • Client Onboarding: Assist with the onboarding of new clients and support the introduction of new trading flows.
Requirements:
  • Minimum of 2+ years of experience in a Front Office technology support role within a financial institution.
  • Knowledge of Equities markets and trading systems.
  • Excellent communication skills, with the ability to communicate clearly and confidently at all levels, both verbally and in writing.
  • Familiarity with running SQL queries for generating ad-hoc reports.
  • Experience with ticketing systems like ServiceNow.
  • Basic knowledge of programming languages for troubleshooting or automating processes.