Customer Engagement Manager

4 days ago


Altrincham, Trafford, United Kingdom Austin Fraser Full time
About the Role

We are seeking a skilled Customer Engagement Manager to join our team at Austin Fraser. As a key member of our marketing department, you will be responsible for driving customer engagement strategies and enhancing our overall business goals.

Key Responsibilities:
  • Develop and execute targeted customer communications using data-driven insights.
  • Collaborate with internal teams to ensure alignment with overall business objectives.
  • Monitor CRM performance and provide regular reports with actionable recommendations.
  • Stay up-to-date on industry trends and new technologies to help innovate CRM processes.
  • Ensure all activities comply with GDPR and UK data regulations.
Requirements:
  • Experience working in a CRM or email marketing role, preferably in D2C fashion or e-commerce.
  • Strong analytical skills to interpret data and improve performance.
  • Familiarity with CRM platforms like Klaviyo or similar tools.
  • An eye for detail and creative problem-solving approach.
  • Team collaboration skills and a commercial mindset focused on customer loyalty.
Salary Information

The estimated annual salary for this role is £40,000 - £50,000 depending on experience.



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