Customer Retentions Director

3 weeks ago


Altrincham, Trafford, United Kingdom Digital Rewards Group Full time
Job Title

Customer Retentions Director

About the Role

We are seeking an experienced professional to join our team on a maternity cover basis, taking on a pivotal role during an exciting period of transformation. As Customer Retentions Director, you will bring operational excellence, a passion for customer loyalty, and a collaborative spirit.

Key responsibilities include:

  1. Deliver on the retention strategy and roadmap defined by the Head of Retention, ensuring initiatives are planned, project-managed, and effectively implemented to achieve desired outcomes.
  2. Monitor retention metrics and campaign performance, providing insights and actionable recommendations to refine & improve results.
  3. Daily collaboration across Marketing, Product, Operations & Technical teams to articulate benefits and requirements to execute initiatives.
  4. Design, oversee, and analyse targeted proactive and reactive lifecycle campaigns and initiatives that meet the needs of diverse customer segments, informed by data and insights.

This is a 9-12 month fixed-term (Maternity Cover) role with a competitive salary range of £50,000 - £65,000 per annum, based in Altrincham, near Manchester.



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