Customer Retentions Director
3 weeks ago
Customer Retentions Director
About the RoleWe are seeking an experienced professional to join our team on a maternity cover basis, taking on a pivotal role during an exciting period of transformation. As Customer Retentions Director, you will bring operational excellence, a passion for customer loyalty, and a collaborative spirit.
Key responsibilities include:
- Deliver on the retention strategy and roadmap defined by the Head of Retention, ensuring initiatives are planned, project-managed, and effectively implemented to achieve desired outcomes.
- Monitor retention metrics and campaign performance, providing insights and actionable recommendations to refine & improve results.
- Daily collaboration across Marketing, Product, Operations & Technical teams to articulate benefits and requirements to execute initiatives.
- Design, oversee, and analyse targeted proactive and reactive lifecycle campaigns and initiatives that meet the needs of diverse customer segments, informed by data and insights.
This is a 9-12 month fixed-term (Maternity Cover) role with a competitive salary range of £50,000 - £65,000 per annum, based in Altrincham, near Manchester.
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