German Customer Care Team Leader

2 days ago

Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time
Job Title: German Customer Care Team Leader

At Lifeplus, we are seeking a highly motivated and experienced German Customer Care Team Leader to join our team. As a key member of our Customer Care department, you will be responsible for leading a team of administrators to provide exceptional customer service to our network of associates.

Key Responsibilities:

  • Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
  • Lead a team of Customer Care Administrators to ensure seamless customer service delivery.
  • Coach and develop a high-performing team to achieve exceptional customer satisfaction.
  • Resolve complex customer queries and complete follow-up actions.
  • Utilize bespoke Lifeplus IT systems to resolve and process customer orders and queries.
  • Conduct regular 1-1s and performance reviews to drive team performance.
  • Assist with recruitment and onboarding of new team members.
  • Collaborate with colleagues to drive business growth and excellence.

Requirements:

  • Previous team leadership experience in a customer-facing role.
  • Fluent in spoken and written German and English.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and coaching skills.
  • Ability to work collaboratively as part of a team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Professional development and growth opportunities.
  • Flexible working arrangements to support work-life balance.

Location: This role is based in our St Neots office, with the option to work from home one day per week. We require candidates to be able to commute to the office regularly.

Security Clearance: The successful applicant will be required to undergo a criminal record check.

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