Customer Host for First Class Experience

4 weeks ago


Sheffield, Sheffield, United Kingdom East Midlands Trains Full time

We are proud to offer a unique opportunity to join East Midlands Railway as a Customer Host for our First Class experience.

This exciting role will see you working on our trains, providing an outstanding service to our customers and ensuring they have a warm and welcoming experience.

You will be the point of contact for our customers and their queries; serving meals and snacks in first class from our fantastic menu and providing tasty refreshments to them on board. You will also ensure that the train carriages are kept very neat and tidy at all times.

To be successful in this role, you will need to be hard working and always happy to provide an amazing service with a smile. You will also be polite, responsible, and very resilient. Your personality plays a massive part in the level of service you provide.

We are looking for someone who is passionate, professional and wants to make a difference to someone's day. If you are a people person and enjoy working in a fast-paced environment, then this could be the perfect opportunity for you.

As a Customer Host, you will have the opportunity to work on a variety of different trains and routes, meeting new people and experiencing the best of what our railway has to offer.

We offer a competitive salary, excellent railway pension scheme, free travel on East Midlands Railway and Train Operating Companies under Transport UK Group & LNER, and many more benefits. If you are successful at the assessment day, you will either be offered an immediate vacancy or be placed into the Talent Pool for a maximum of 12 months.

Our On Train Customer Service team is passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.

We value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At East Midlands Railway, we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We're therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an outstanding opportunity to join #TeamEMR as a First Class Customer Host based at Sheffield.


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