Second Line Support Engineer

2 weeks ago


Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full time

Job Summary: We are seeking a skilled Second Line Support Engineer - Hybrid to join our team at Uptime Solutions Ltd. As a key member of our support team, you will be responsible for delivering 1st line IT support services to our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Key Responsibilities:

  • Provide technical support for Windows 10, Office 365, and Microsoft Office.
  • Administer Windows Server 2016 and 2019.
  • Troubleshoot network issues.
  • Communicate effectively with customers and colleagues.

Requirements:

  • Experience in IT Helpdesk or remote support.
  • Strong communication and problem-solving skills.
  • Ability to work in a hybrid environment.


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