First Line IT Support Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom In Technology Group Full time
1st Line IT Support Engineer

Role: 1st Line IT Support Engineer

Location: Crawley

Salary: £27,000 - Hybrid Working

A leading IT Services company is seeking a highly motivated and enthusiastic 1st Line IT Support Engineer to join their dynamic IT department.

The ideal candidate will have a strong passion for technology and a thirst for learning, with a desire to develop their skills and knowledge in a fast-paced and innovative environment.

The successful candidate will be responsible for providing first-line technical support to clients, resolving technical issues and escalating complex problems to senior engineers.

Key Responsibilities:

  1. Provide technical support to clients via phone, email, and remote desktop
  2. Resolve technical issues and escalate complex problems to senior engineers
  3. Collaborate with the IT team to identify and implement process improvements
  4. Stay up-to-date with the latest technologies and industry trends

Requirements:

  1. Windows Server 2019
  2. Active Directory/Azure AD
  3. Office 365
  4. Networking (DNS, DHCP, TCP/IP)
  5. Virtualisation

Desirable:

  1. Hyper-V
  2. VOIP
  3. MSP Experience

Benefits:

  1. Outstanding Training Programme
  2. Hybrid Working
  3. Pension
  4. Exposure to the latest cloud technologies

This is an exciting opportunity for a junior IT professional to develop their skills and knowledge in a dynamic and innovative environment.



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