IT Support Specialist
4 weeks ago
TalentHawk is seeking an experienced IT Support Specialist to join our End User Services team. As an IT Support Specialist, you will be responsible for providing technical support to internal users across European offices.
Key Responsibilities:
- Provide excellent client support to internal users, ensuring timely and effective resolution of technical issues.
- Manage and support PC builds, imaging, and device lifecycle to ensure machines are updated regularly.
- Support iPhone management, including procurement, setup, SIM card installation, and refresh cycles.
- Troubleshoot technical issues, including first and second-line support.
- Deploy software upgrades and Windows OS upgrades using MECM and Ivanti LANDesk.
- Maintain Windows Defender and other anti-malware protection systems.
- Manage device security, ensuring compliance with security policies.
- Collaborate with team members to maintain accurate records of support activities.
Requirements:
- Full UK driving license.
- Experience in a client support role (5+ years desirable).
- Strong knowledge of Windows OS and Microsoft 365 applications.
- Knowledge of Ivanti LANDesk, MECM, Windows Defender, Redstor, and Malwarebytes is advantageous.
- Basic networking skills (cable patching, switches, routers).
- Understanding of IT and information security policies.
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