Technical Support Specialist

1 week ago


Crawley, West Sussex, United Kingdom Change-IT Consulting Ltd Full time
Job Summary
The role of a Field Services Engineer involves diagnosing and repairing technical issues on various IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems at customer locations around South London. The successful candidate will provide IT hardware support, installs, moves, and changes across client sites.

Key Responsibilities
• Travel between customer sites to provide IT support services
• Maintain a set of vendor certifications to perform the role
• Follow documented procedures and provide constructive feedback for continuous improvement
• Complete all relevant documentation and provide quality updates for each site visit
• Participate in the on-call rota, which includes mornings, evenings, and weekends

Qualifications and Skills
• Experience with installing, troubleshooting, and fixing hardware devices, including end user computing, PCs, laptops, tablets, printers, and peripherals
• Ability to install and configure software as per customer requirements
• Hold relevant and current vendor certifications, such as Dell, Lenovo, IBM, and HP
• Hold a full UK driving licence and obtain/hold UK security clearances, such as SC and NPPV3, as required to attend external customer sites

About Us
Change-IT Consulting Ltd is a leading provider of IT services and solutions. We are committed to delivering high-quality support and expertise to our clients.

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