Technical Support Specialist

4 weeks ago


Crawley, West Sussex, United Kingdom Change-IT Consulting Full time

Job Summary

The role of a Field Services Engineer at Change-IT Consulting involves providing technical support services to meet contractual requirements. This includes traveling between various customer sites to diagnose and repair technical issues on IT equipment such as PCs, laptops, tablets, printers, peripherals, and point of sales systems.

Key Responsibilities

  • Provide support services for a range of IT equipment, including installations, troubleshooting, and maintenance.
  • Perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment.
  • Obtain and maintain vendor certifications as required by CDW to perform the role.
  • Follow documented procedures and provide constructive feedback for continuous improvement.
  • Adhere to safety and electric static discharge (ESD) precautions.
  • Complete all relevant documentation and provide quality updates as required for each site visit.

About the Role

This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

What We Offer

As a Field Services Engineer at Change-IT Consulting, you will have the opportunity to work with a variety of IT equipment, develop your technical skills, and contribute to the success of our clients.



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