IT Support Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom Proactive Appointments Full time

Job Title: IS Client Support Specialist

Job Summary: We are seeking a talented IT Support Specialist to join our team at Proactive Appointments. As an IT Support Specialist, you will be responsible for providing excellent customer service to employees across all European offices.

Key Responsibilities:

  • Provide client support with excellent customer service to employees across all European offices
  • Troubleshoot, diagnose and bring to resolution both software and hardware client support requests
  • Incident monitoring of tickets through the ticketing system
  • Assisting in local projects
  • Create and maintain the company PC image
  • Prepare PCs and iPhones for new starters and follow the company refresh program
  • PC and iPhone management including procurement, support and updates
  • Windows OS and Office updates and upgrades
  • Software vulnerability management to secure company devices using Defender365
  • Complete software deployments through automatic systems of approved tools
  • Device backup review and resolving issues through Redstor PRO
  • Anti-malware protection review, diagnostics and resolution
  • Under instruction where needed maintain, install, replace, server and network equipment in server rooms

About Us: Proactive Appointments is a leading recruitment agency specializing in IT and technology recruitment. We are committed to providing exceptional service to our clients and candidates.


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