Technical Support Specialist

4 weeks ago


Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full time
Job Title: Second Line Support Engineer

At Uptime Solutions Ltd, we are seeking a skilled Second Line Support Engineer to join our team. As a key member of our support team, you will play a crucial role in delivering exceptional technical support services to our customers.

About the Role:

This is an exciting opportunity for a motivated and analytical individual to join our fast-paced environment. As a Second Line Support Engineer, you will be responsible for troubleshooting and resolving technical issues for our customers, working closely with our team to provide market-leading technical support.

Key Responsibilities:
  • Troubleshoot and resolve technical issues for our customers, including issues related to Windows 10, Office 365, Microsoft Office, printers, and scanners.
  • Administer Windows Server 2016 and 2019, as well as network troubleshooting.
  • Use our PSA platform to log and respond to support tickets.
  • Identify and escalate higher-level issues to senior engineers.
  • Provide excellent customer service, delivering support in a friendly and positive manner.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for growth and professional development, including mentorship and certification support.
  • A dynamic and supportive work environment.
Requirements:
  • Passion for technology and self-development.
  • Experience working for a managed service provider.
  • Knowledge of Autotask RMM or PSA.

We are looking for a skilled and motivated individual who is passionate about technology and customer service. If you are a team player with excellent communication skills, we encourage you to apply for this exciting opportunity.



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