Technical Support Specialist
4 weeks ago
At Uptime Solutions Ltd, we're seeking a skilled Second Line Support Engineer to join our team. As a key member of our technical support team, you'll play a vital role in delivering exceptional customer service and resolving complex technical issues.
About the Role:We're looking for a talented individual with a passion for technology and a strong analytical mindset. As a Second Line Support Engineer, you'll be responsible for:
- Troubleshooting technical issues with our clients, including Windows 10, Office 365, and various customer applications.
- Administering Windows Server 2016 and 2019.
- Network troubleshooting and using our PSA platform to log and respond to support tickets.
- Identifying and escalating higher-level issues to senior engineers.
- Providing excellent customer service and communication skills, both verbally and in writing.
To succeed in this role, you'll need:
- Passion for technology and self-development.
- Experience working for a managed service provider.
- Knowledge of Autotask RMM or PSA.
As a Second Line Support Engineer at Uptime Solutions Ltd, you'll have the opportunity to:
- Develop your technical skills and knowledge.
- Work in a fast-paced and dynamic environment.
- Be part of a team that values growth and development.
We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you're a motivated and talented individual who is passionate about technology, we'd love to hear from you.
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