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Facilities Support Specialist

4 weeks ago

Covent Garden, Greater London, United Kingdom Invictus Group Full time

Job Summary:

We are seeking a highly organized and detail-oriented Facilities Support Specialist to join our team at Invictus Group. As a key member of our facilities team, you will be responsible for providing exceptional customer service and business support to contribute to the continued growth and success of our organization.

Key Responsibilities:

  • Use CAFM system as a user on site, including PPM records, reactives, and reporting.
  • Answer calls and emails in a timely fashion, ensuring all Reactive requests have the correct priority and engineer assigned.
  • Maintain communication throughout reactive job life between Facilities Team and end users, where possible applying RFT and closing calls over the phone without assignment.
  • Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
  • Review subcontractor performance and feedback through appropriate systems, with assistance from Contract Support.
  • Actively identify and implement innovation across the contract to enhance performance and meet client expectations.
  • Provide comprehensive reports relating to all jobs raised through the CAFM system.
  • Analysis and comprehension of reports relating to CAFM system.
  • Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
  • Logging hazards and customer feedback on the QHSE Management Portal.
  • Perform any other duties or responsibilities as requested by the CM or Management Team.

Person Specification:

  • Organized - Works in a structured way, thinking ahead to prioritize workload.
  • Logical - Works in a clear and consistent manner.
  • Attention to detail - Thorough in carrying out a task, with a high degree of accuracy.
  • Assertiveness - Confident, effective in putting across point of view to others.
  • Persistence - Follows through to resolution.
  • Customer and team focus - Puts customer and team needs first, always considering impact of their actions.