Customer Retention Specialist
7 months ago
**Customer Retention Specialist**:
- 2711014911 Applicants
**£35,000 Per Annum**
- Full Time**Permanent**
**Covent Garden, Greater London**
**Customer Service And Call Centre**
**Job Description**:
- Are you an ambitious individual with customer loyalty or retention experience? Look no further A leading e-commerce Corporate Services Group based in Covent Garden, London, are expanding their team. With over 500,000 loyal customers and a thriving business, they’re seeking a **Customer Retention Specialist **to join their growing Corporate Services Group.
- **About the business**:
The business specialises in providing essential corporate services including Company Formation, Address Services, Business Telephony, Company Secretarial, and Serviced Offices. With their Founder/Owner CEO leading the charge, the profitable company is experiencing 20% annual growth. Their commitment to excellence has earned them the highest ratings on Google, Trustpilot, and Facebook.
- **Key Responsibilities**:
As a Customer Retention Specialist, you'll play a crucial role in maximizing retention revenue and enhancing customer satisfaction. Reporting to the Head of Customer Retention, your responsibilities will include:
Renewing high-value service subscriptions with expired customers.- Minimizing refund payouts by employing robust sales techniques and objection handling skills.- Gathering and reporting customer feedback for continuous service improvement.- Collaborating with the team to achieve collective targets and deadlines.**Skills and Experience Required**:
- Minimum 2 years of sales and customer service experience.- Impeccable verbal communication and persuasion skills.- Strong attention to detail and self-motivation.- Ability to thrive in a fast-paced environment and switch between tasks effortlessly.- Proficient in Microsoft Office and computer skills.**Benefits**:
- 25 days of annual leave (increasing to 27 days after 3 years) plus 8 public/bank holidays.- Option to purchase up to 5 additional days of annual leave per year.- Annual cost of living salary increases.- Generous maternity and paternity leave.- Pension contribution.- Employee loyalty scheme with additional leave and Private Medical Insurance after 3 years.- Employee Assistance Programme offering counselling and mental health support.- 2 Paid Volunteering Days per year with our charity partner.- Cycle to Work Scheme.- State-of-the-art, dog-friendly offices with amenities.- Free post-work drinks and all-day soft drinks.- Free fresh fruit, coffee, and tea.- Free Wednesday lunch.**Pertemps**:
**Lucia Coppock** 0207 430 2446
Division 271**Pertemps London**
- Dutch House
- 8th Floor
- 307-308 High Holborn
- London
- Greater London
- WC1V7LL
- 0207 430 2446
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