Sales Representative

1 month ago

Buxton, Derbyshire, United Kingdom Breedon Group plc Full time
About the Role

We are seeking a highly motivated and customer-focused Internal Sales Representative to join our team at Breedon Group plc. As a key member of our sales team, you will play a pivotal role in driving the success of our concrete products and delivering exceptional customer service.

Key Responsibilities
  • Provide top-notch customer service by answering calls promptly and ensuring every interaction is positive and professional.
  • Manage and track all customer enquiries, ensuring every lead is followed up to a win or loss.
  • Create and price quotations quickly and accurately, always within agreed tolerances.
  • Add comprehensive notes to each enquiry, documenting all customer interactions and decisions.
  • Process and confirm order acknowledgments.
  • Impress the Commercial Manager with detailed weekly reports by highlighting key sales data, including won/lost orders and major enquiries.
  • Swiftly raise and price enquiries as requested by the TSM, meeting all deadlines.
  • Spot opportunities to sell additional products and upsell with every enquiry.
  • Resolve invoice queries within 7 days, maintaining a flawless query log.
  • Log and address complaints promptly, collaborating with production and territory sales managers.
  • Proactively identify new customers, track declining ones, and uncover exciting new site opportunities.
  • Support the Distributions team by handling calls and enquiries, aiming for first-call resolution.
Requirements
  • Foster strong customer relationships and actively build new ones.
  • Desire to succeed and build on customer base, upselling a range of products to ensure that Breedon succeeds and is the solution of choice for appropriate building projects.
  • Peruse personal development of our product range.
  • Effective time management, adhering to administrative policies and procedures.
  • Attention to detail to ensure sales data produced is accurate.
What We Offer
  • A tailored, competitive salary.
  • Company Pension Scheme.
  • 25 days annual leave, plus bank holidays on top.
  • Share Saver Scheme.
  • Company Life Assurance Scheme.
  • Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands.
  • Broad learning opportunities and career progression pathways.
About Us

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

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