Anti-Fraud Team Lead
4 days ago
SEON Technologies is a leading provider of anti-fraud solutions, and we are seeking an experienced Anti-Fraud Team Lead to join our team. As a key member of our anti-fraud team, you will be responsible for managing customer relationships and driving revenue growth through effective upsell and cross-sell strategies. This role requires a strong understanding of fraud prevention principles and excellent communication skills.
**Responsibilities:**
- Manage a diverse portfolio of customers across various industries and geographies, addressing client requests and issues while providing assistance with industry-related questions.
- Conduct QBRs with customers to showcase the value of our solutions, discuss strategic goals, and ensure alignment on future initiatives.
- Collaborate with the account management team to drive revenue growth, focusing on increasing Net Dollar Retention through effective upsell and cross-sell strategies.
**Requirements:**
- 2-3 years of experience in customer success, account management, or a similar customer-facing role.
- Exceptional communication and interpersonal skills, with excellent verbal and written abilities.
- Strong organisational skills, especially as it relates to tracking within a CRM tool (HubSpot, Salesforce, etc.).
**What We Offer:**
- A competitive salary of $90,000 - $130,000 per annum, depending on experience.
- Access to significant opportunities for learning and development.
- 'Work from anywhere' 60-day remote work.
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