Customer Service Ambassador

4 days ago

Leicester, Leicester, United Kingdom Savills Management Resources Full time
Purpose of the Role

Savills Management Resources has an exciting opportunity at the Highcross Shopping Centre. We are seeking an experienced Customer Service Ambassador to join our team on site. The successful candidate will work a variety of shifts, including 08:30-16:00, 10:00-17:30 and 12:30-20:00, with a competitive hourly rate of £11.59.

Key Responsibilities
  • Provide a presence on the Centre's Customer Service Desk / Reception, greeting visitors in a friendly and professional manner.
  • Engage with visitors to the centre, build rapport and deliver exceptional customer service every time.
  • Work on the management suite reception desk, accurately maintaining a register of visitors.
  • Use effective questioning techniques to identify specific customer needs.
  • Build and maintain positive working relationships with customers, resolving queries and complaints with professionalism and enthusiasm.
  • Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent customer services by providing directions, information and answering questions.
  • Have and maintain a detailed knowledge of the centre and surrounding areas, passing this onto our customers.
  • Ensure all literature, promotions and displays are projecting the correct image of the centre.
  • Be a focal point for the centre, providing champion customer service to customers, retailers, stakeholders, visitors, staff and contractors.
  • Support all marketing initiatives on site as required.
  • Adhere to all company policies and procedures.
  • Undertake any other reasonable duties as required to meet the needs of the business.
Requirements
  • Candidate must have a customer-focused approach, with excellent communication, questioning and listening skills.
  • Previous experience of working as part of a team and the ability to work co-operatively with others.
  • Confident and professional in dealing with a wide variety of different customer situations.
  • A desire for continuous personal and professional development.
  • Good verbal and written skills.
  • Ability to remain calm under pressure.
  • Ability to make decisions.
  • Ability to work in a team.
  • Excellent IT skills.
  • Good interpersonal skills, to liaise with team members, managers, contractors and members of the public.
  • Friendly and outgoing personality.
  • A positive attitude and a strong desire to provide excellent customer service.
  • Good local knowledge.
Desirable
  • Previous industry experience.
  • Experience of working in retail.

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