Customer Service Ambassador

4 days ago

Leicester, Leicester, United Kingdom Savills Management Resources Full time

Role Overview

Savills Management Resources has an exciting opportunity at the Highcross Shopping Centre. We are seeking an experienced Customer Service Ambassador to provide exceptional customer service throughout the centre and at the Management suite reception.

Key Responsibilities

  • Provide a presence on the Centre's Customer Service Desk / Reception, greeting visitors in a friendly and professional manner.
  • Engage with visitors to build rapport and deliver exceptional customer service every time.
  • Work on the management suite reception desk, accurately maintaining a register of visitors.
  • Use effective questioning techniques to identify specific customer needs and resolve queries with professionalism and enthusiasm.
  • Proactively seek opportunities to create memorable customer interactions, assist customers, and provide excellent customer services by providing directions, information, and answering questions.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and maintain a professional demeanor under pressure.
  • Strong problem-solving skills and ability to think critically.
  • Ability to work independently and as part of a team.

What We Offer

A competitive hourly rate of £11.51, a dynamic and supportive work environment, and opportunities for professional growth and development.

Language

English

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