Customer Service Ambassador

1 week ago

Leicester, Leicester, United Kingdom Savills Management Resources Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Savills Management Resources. As a key member of our team, you will be responsible for delivering exceptional customer service to our visitors and stakeholders.

Key Responsibilities
  • Provide a presence on the Centre's Customer Service Desk / Reception
  • Meet and greet visitors in a friendly and professional manner
  • Engage with visitors to the centre, build rapport and deliver exceptional customer service
  • Work on the management suite reception desk
  • Maintain a register of visitors
  • Use effective questioning techniques to identify specific customer needs
  • Build and maintain positive working relationships with customers
  • Resolve customer queries and complaints with professionalism and enthusiasm
  • Proactively seek opportunities to create memorable customer interactions
  • Have and maintain a detailed knowledge of the centre and surrounding areas
  • Ensure all literature, promotions and displays are projecting the correct image of the centre
  • Be a focal point for the centre and provide champion customer service
  • Support all marketing initiatives on site
  • Adhere to all company policies and procedures
Requirements
  • Customer focussed approach
  • Excellent customer service and people skills
  • Previous experience of working as part of a team
  • Confident and professional in dealing with a wide variety of different customer situations
  • Ability to remain calm under pressure
  • Ability to make decisions
  • Ability to work in a team
  • Excellent IT skills
  • Good interpersonal skills
  • Friendly and outgoing personality
  • A positive attitude and a strong desire to provide excellent customer service
Working Hours and Salary

Working hours: 30 hours per week on a rolling rota of 08:30-16:00, 10:00-17:30 and 12:30-20:00 shifts including weekend work.

Salary: £11.59 per hour.

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