Operations Manager for Hard Facilities Services

21 hours ago


Farnborough, Hampshire, United Kingdom Atlas Full time
About the Role

We are seeking an experienced and dedicated Operations Manager to oversee the delivery of hard facilities management services across a national single customer contract.

Key Responsibilities
  • Customer Contract Management: Manage a diverse range of internal and external stakeholders to ensure objectives and contractual service levels are met within agreed KPIs and SLAs.
  • Hard and Soft Services Maintenance: Ensure the highest service delivery standards by managing maintenance contracts and communicating effectively with customers.
  • Site Visits and Audits: Regularly visit sites to ensure standard delivery of services and identify areas for improvement.
Workplace Excellence
  • Enhance Delivery: Work with customers and operational teams to identify opportunities to enhance delivery, self-deliver, and offer value for money.
  • Create Customer Focused Culture: Develop a culture of excellence based on continuous improvement and productivity through team management and contract support functions.
Managing People
  • Lead and Motivate Team: Lead, support, and motivate a team of highly motivated individuals to achieve their objectives and deliver expected performance levels.
  • Employee Development: Develop the team based on a competency model through appraisal, coaching, controlled delegation, and formal training.
Financial Management
  • P&L Responsibility: Full responsibility for the P&L of the contract/s to ensure budgets are adhered to on a monthly basis and financial targets are met or exceeded.
  • Financial Reporting: Produce detailed project costing and provide regular reports to the client, ensuring correct margin levels are maintained against the profitability of the contract.
About You

We require a proven track record of company policy and procedure management, mobilisation and/or transformation project management experience, and financial control co-ordination.

The salary for this position is estimated at £60,000 - £80,000 per annum, depending on location and experience.



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