Operations Manager for Hard Facilities Services
21 hours ago
We are seeking an experienced and dedicated Operations Manager to oversee the delivery of hard facilities management services across a national single customer contract.
Key Responsibilities- Customer Contract Management: Manage a diverse range of internal and external stakeholders to ensure objectives and contractual service levels are met within agreed KPIs and SLAs.
- Hard and Soft Services Maintenance: Ensure the highest service delivery standards by managing maintenance contracts and communicating effectively with customers.
- Site Visits and Audits: Regularly visit sites to ensure standard delivery of services and identify areas for improvement.
- Enhance Delivery: Work with customers and operational teams to identify opportunities to enhance delivery, self-deliver, and offer value for money.
- Create Customer Focused Culture: Develop a culture of excellence based on continuous improvement and productivity through team management and contract support functions.
- Lead and Motivate Team: Lead, support, and motivate a team of highly motivated individuals to achieve their objectives and deliver expected performance levels.
- Employee Development: Develop the team based on a competency model through appraisal, coaching, controlled delegation, and formal training.
- P&L Responsibility: Full responsibility for the P&L of the contract/s to ensure budgets are adhered to on a monthly basis and financial targets are met or exceeded.
- Financial Reporting: Produce detailed project costing and provide regular reports to the client, ensuring correct margin levels are maintained against the profitability of the contract.
We require a proven track record of company policy and procedure management, mobilisation and/or transformation project management experience, and financial control co-ordination.
The salary for this position is estimated at £60,000 - £80,000 per annum, depending on location and experience.
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