Account Manager

4 weeks ago


Farnborough, Hampshire, United Kingdom Atlas Full time
About The Role

Atlas Workplace Services is seeking an experienced and dedicated professional to oversee the P&L, operational FM management, and delivery of hard facilities management services across a national single customer contract. As the Account Manager, you will ensure that the portfolio is safe, fit for purpose, and fully operational, meeting client and customer expectations while maintaining the high standards of Atlas.

Key Responsibilities
  • Manage a diverse range of internal and external stakeholders, including clients, customers, sub-contractors, and advisors, to ensure objectives and contractual service levels are met within agreed KPIs and SLAs across the Customer portfolio.
  • Communicate effectively with the customer in relation to service delivery and any issues, including internal and external factors influencing service delivery.
  • Support the development of Service strategies and continuous improvement in conjunction with the client, planning long- and short-term strategies for service delivery and projects.
  • Attend sites on a regular basis to ensure the standard of delivery of the services.
  • Create a truly customer-focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments, and working together.
About You

We are looking for a highly motivated and experienced professional with a proven track record of company policy and procedure management and reviewing, implementing effective change. You should have a strong background in financial control coordination, including P&L responsibility and financial targets, as well as experience in internal report and performance data production and presentation.

You should also have a proven track record of auditing service delivery and 3+ years of management experience of a Hard FM or Multi-Service Operation. A GCSE in English and Maths or Equivalent and an Accredited Health and Safety qualification are also required.


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