Senior Customer Service Representative
2 weeks ago
As a Senior Customer Service Advisor within our Video team, you will work with customers to open youth accounts. Your primary responsibility will be to book appointments and manage your diary to ensure efficient customer service.
Key Responsibilities:- Provide exceptional customer service through various communication channels, including chat, email, and phone.
- Resolve complex customer needs and requests, providing personalized solutions for each case.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve customer inquiries and issues related to bank products and services.
- Develop and execute reports and presentations on customer care performance.
- Experience in a customer-facing role, with knowledge of Barclays products.
- Ability to work in a fast-paced environment and manage multiple appointments.
- Strong communication and problem-solving skills.
- Ability to work collaboratively with teams across the bank.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we may close the advert earlier than the advertised date if we receive a high volume of relevant applications.
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Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom greenbean Full time{"title": "Customer Service Representative", "content": "Unlock Your Potential in Customer ServiceAt Greenbean, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be at the forefront of our operations, providing top-notch support to our customers across multiple channels.What You'll Do:Handle...
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Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom greenbean Full time{"title": "Customer Service Representative", "content": "Unlock Your Potential in Customer ServiceAt Greenbean, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be at the forefront of our operations, providing top-notch support to our customers across multiple channels.What You'll Do:Handle...
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Senior Customer Service Representative
6 days ago
Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Senior Customer Service AdvisorAs a Senior Customer Service Advisor within our Video team, you will work with customers to open youth accounts. Your primary responsibility will be to book appointments and manage your diary to support our customers.Key Responsibilities:Provide exceptional customer service while resolving complex customer needs and...
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Senior Customer Service Representative
6 days ago
Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Senior Customer Service AdvisorAs a Senior Customer Service Advisor within our Video team, you will work with customers to open youth accounts. Your primary responsibility will be to book appointments and manage your diary to support our customers.Key Responsibilities:Provide exceptional customer service while resolving complex customer needs and...
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Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom Pareto Full timeAbout the RoleWe are seeking a highly organized and communicative Trainee Customer Advisor to join our dynamic office as a first line customer support representative. As a key member of our team, you will be responsible for managing client relationships and ensuring that projects are executed in an efficient and timely manner.Key ResponsibilitiesAct as a...
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Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom Pareto Full timeAbout the RoleWe are seeking a highly organized and communicative Trainee Customer Advisor to join our dynamic office as a first line customer support representative. As a key member of our team, you will be responsible for managing client relationships and ensuring that projects are executed in an efficient and timely manner.Key ResponsibilitiesAct as a...
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Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Be An ExpertThe purpose of this role is to deliver exceptional customer experiences to our Brokers and Solicitors across telephony and webchat channels, enabling them to meet their clients' mortgage needs and contribute to the bank's commercial ambitions. Working hours will be between Monday-Sunday 7am-11pm.Key Responsibilities:Provide customer...
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Customer Service Representative
2 weeks ago
Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Be An ExpertThe purpose of this role is to deliver exceptional customer experiences to our Brokers and Solicitors across telephony and webchat channels, enabling them to meet their clients' mortgage needs and contribute to the bank's commercial ambitions. Working hours will be between Monday-Sunday 7am-11pm.Key Responsibilities:Provide customer...
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Customer Service Representative
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Sunderland, Sunderland, United Kingdom Barclays Full timeAbout the RoleThe purpose of this position is to deliver exceptional customer experiences to our brokers and solicitors through various communication channels, including chat, email, and phone. This role is crucial in enabling our clients to achieve their ambitions and meet their mortgage needs while contributing to the Life Moments commercial ambitions.Key...
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Customer Service Representative
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Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Customer Service AdvisorAt Barclays Bank PLC, we are seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests.Key Responsibilities:Provide customer service through various...
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Customer Service Representative
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Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Customer Service AdvisorAt Barclays Bank PLC, we are seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests.Key Responsibilities:Provide customer service through various...
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Customer Service Representative
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Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Be An ExpertThe purpose of this role is to provide exceptional customer service to our brokers and solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.Key Responsibilities:Provide customer service through various...
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Customer Service Representative
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Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Be An ExpertThe purpose of this role is to provide exceptional customer service to our brokers and solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.Key Responsibilities:Provide customer service through various...
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Customer Service Representative
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Sunderland, Sunderland, United Kingdom Barclays Full timeJob DescriptionThe purpose of this role is to provide exceptional customer service to our brokers and solicitors across telephony and webchat channels, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.To succeed in this role, you will need:Experience of working in a...
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Customer Service Representative
2 weeks ago
Sunderland, Sunderland, United Kingdom Barclays Full timeJob DescriptionThe purpose of this role is to provide exceptional customer service to our brokers and solicitors across telephony and webchat channels, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.To succeed in this role, you will need:Experience of working in a...
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Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom Barclays Full timeJob DescriptionThe purpose of this role is to provide exceptional customer service to our brokers and solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.To succeed in this role, you will need to have some of the following...
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Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom Barclays Full timeJob DescriptionThe purpose of this role is to provide exceptional customer service to our brokers and solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.To succeed in this role, you will need to have some of the following...
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