Senior Customer Service Representative

2 weeks ago


Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time
Job Title: Senior Customer Service Advisor

As a Senior Customer Service Advisor within our Video team, you will work with customers to open youth accounts. Your primary responsibility will be to book appointments and manage your diary to ensure efficient customer service.

Key Responsibilities:
  • Provide exceptional customer service through various communication channels, including chat, email, and phone.
  • Resolve complex customer needs and requests, providing personalized solutions for each case.
  • Collaborate with teams across the bank to align and integrate customer care processes.
  • Identify areas for improvement and provide recommendations for change in customer care processes.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolve customer inquiries and issues related to bank products and services.
  • Develop and execute reports and presentations on customer care performance.
Requirements:
  • Experience in a customer-facing role, with knowledge of Barclays products.
  • Ability to work in a fast-paced environment and manage multiple appointments.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively with teams across the bank.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we may close the advert earlier than the advertised date if we receive a high volume of relevant applications.



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