Customer Service Representative
2 weeks ago
The purpose of this role is to provide exceptional customer service to our brokers and solicitors across telephony and webchat channels, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.
To succeed in this role, you will need:
- Experience of working in a customer-obsessed role, preferably from a Business to Business perspective
- Excellent written and verbal communication skills
- Ability to multitask multiple online chat sessions
- Ability to use IT systems and associated applications
- Ability to take ownership of complaints and complex issues
As a key member of the Barclays team, you will be responsible for:
Key Accountabilities- Providing customer service through various communication channels, including chat, email, and phone
- Developing and implementing customer care procedures and controls to mitigate risks and maintain efficient operations
- Resolving specific customer inquiries and issues related to the bank's products and services
- Developing and executing reports and presentations on customer care performance and communicating findings to internal senior stakeholders
- Managing risk and strengthening controls in relation to the work you own or contribute to
At Barclays, we value Respect, Integrity, Service, Excellence, and Stewardship, and we expect all colleagues to demonstrate these values in their work. We also expect our colleagues to demonstrate the Barclays Mindset, which is to Empower, Challenge, and Drive.
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom greenbean Full time{"title": "Customer Service Representative", "content": "Unlock Your Potential in Customer ServiceAt Greenbean, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be at the forefront of our operations, providing top-notch support to our customers across multiple channels.What You'll Do:Handle...
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom greenbean Full time{"title": "Customer Service Representative", "content": "Unlock Your Potential in Customer ServiceAt Greenbean, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be at the forefront of our operations, providing top-notch support to our customers across multiple channels.What You'll Do:Handle...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom Pareto Full timeAbout the RoleWe are seeking a highly organized and communicative Trainee Customer Advisor to join our dynamic office as a first line customer support representative. As a key member of our team, you will be responsible for managing client relationships and ensuring that projects are executed in an efficient and timely manner.Key ResponsibilitiesAct as a...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom Pareto Full timeAbout the RoleWe are seeking a highly organized and communicative Trainee Customer Advisor to join our dynamic office as a first line customer support representative. As a key member of our team, you will be responsible for managing client relationships and ensuring that projects are executed in an efficient and timely manner.Key ResponsibilitiesAct as a...
-
Customer Service Representative
6 days ago
Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Customer Service AdvisorAt Barclays Bank PLC, we are seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests.Key Responsibilities:Provide customer service through various...
-
Customer Service Representative
6 days ago
Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full timeJob Title: Customer Service AdvisorAt Barclays Bank PLC, we are seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests.Key Responsibilities:Provide customer service through various...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom ATG Entertainment Full timeCustomer Service Advisor (Part Time) - SunderlandATG Entertainment is a leading live entertainment company that brings great experiences to audiences worldwide. We are passionate about delivering exceptional hospitality and creating unforgettable performances.We are seeking a Customer Service Advisor to join our Contact Centre Team in Sunderland. As a key...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom ATG Entertainment Full timeCustomer Service Advisor (Part Time) - SunderlandATG Entertainment is a leading live entertainment company that brings great experiences to audiences worldwide. We are passionate about delivering exceptional hospitality and creating unforgettable performances.We are seeking a Customer Service Advisor to join our Contact Centre Team in Sunderland. As a key...
-
Customer Service Representative
4 days ago
Sunderland, Sunderland, United Kingdom Back 2 Work Full timeCustomer Service Advisor Role At Back 2 Work, we're seeking a Customer Service Advisor to provide exceptional service to our customers. As a key member of our team, you'll be responsible for handling customer interactions with a tailored, friendly, and professional approach. Key Responsibilities: * Provide prompt and effective solutions to customer...
-
Customer Service Representative
4 days ago
Sunderland, Sunderland, United Kingdom Back 2 Work Full timeCustomer Service Advisor Role At Back 2 Work, we're seeking a Customer Service Advisor to provide exceptional service to our customers. As a key member of our team, you'll be responsible for handling customer interactions with a tailored, friendly, and professional approach. Key Responsibilities: * Provide prompt and effective solutions to customer...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom Gentoo Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Customer Support team at Gentoo. As a Customer Support Assistant, you will be the first point of contact for our customers, providing excellent service and support to resolve their queries and issues.Key Responsibilities:Provide exceptional customer service via...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom Gentoo Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Customer Support team at Gentoo. As a Customer Support Assistant, you will be the first point of contact for our customers, providing excellent service and support to resolve their queries and issues.Key Responsibilities:Provide exceptional customer service via...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch banking team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized...
-
Customer Service Representative
2 weeks ago
Sunderland, Sunderland, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch banking team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch banking team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized...
-
Customer Service Representative
4 weeks ago
Sunderland, Sunderland, United Kingdom Gentoo Group Full timeAbout the RoleGentoo Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Assistant. As a key member of our contact centre team, you will be the first point of contact for customers, providing exceptional service and support to resolve their queries and issues.Key ResponsibilitiesProvide excellent...
-
Customer Service Representative
4 weeks ago
Sunderland, Sunderland, United Kingdom Gentoo Group Full timeAbout the RoleGentoo Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Assistant. As a key member of our contact centre team, you will be the first point of contact for customers, providing exceptional service and support to resolve their queries and issues.Key ResponsibilitiesProvide excellent...
-
Customer Service Representative
2 weeks ago
Sunderland, Sunderland, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch banking team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch banking team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized...
-
Customer Service Representative
3 weeks ago
Sunderland, Sunderland, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch banking team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized...