Deputy Hotel Operations Manager

4 weeks ago


Bristol, Bristol, United Kingdom whitbread Full time

We are seeking a highly skilled Deputy Hotel Manager to join our team at Premier Inn. As a pivotal part of the Hotel Management team, you will be responsible for the successful daily running operation of all departments, ensuring our guests and team are kept safe, internal audits are successfully passed, and compliance requirements are met.

Working closely with the Hotel Manager, you will drive commercial best practice, maximising revenue opportunities and managing controllable costs to deliver a strong business performance. With a keen eye for detail, you will ensure that brand standards are consistently maintained and utilise guest feedback to increase performance against KPI targets.

As a role model who is passionate about exceeding our guests' needs and expectations, you will be a great communicator who demonstrates passion for our brand by engaging regularly with our guests, and continuously coach the team to deliver their full potential.

Key responsibilities include:

  • Deputising for the Hotel Manager in their absence
  • Leading and motivating high-performing teams to deliver exceptional guest experiences
  • Driving commercial best practice and managing controllable costs
  • Ensuring brand standards are consistently maintained
  • Utilising guest feedback to increase performance against KPI targets

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

We offer a competitive salary, performance-related company bonus scheme, pension scheme, and share save scheme, as well as a range of benefits including full induction and training, performance-related bonuses, and a Whitbread Privilege Card offering discounts in Whitbread Restaurants and Premier Inn Hotels.



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