Hotel Operations Manager
3 weeks ago
Achieve Operational Excellence
As a Hotel Operations Manager at Hilton Hotels, you will be responsible for the effective operational management of the hotel, ensuring that Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
Key Responsibilities:
- Work in conjunction with the General Manager to actively manage key property issues, including capital projects, customer service, and refurbishment.
- Oversee all Front Office, F&B Service, Housekeeping, Laundry, and general operations on the property.
- Inspirationally lead and smoothly manage the Guest Operations team, ensuring the highest levels of guest satisfaction.
- Drive Hilton Honors enrolments and revenue generation.
- Assist in the development of meaningful, achievable hotel budgets and strategic goals.
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
- Respond to audits to ensure continual improvement.
Requirements:
- Experience in managing budgets, revenue proposals, and forecasting results.
- In-depth knowledge of the hotel/leisure/service sector.
- Strong leadership skills to effectively manage and motivate the team.
- Minimum 2 years of experience in a similar role, preferably with a focused service brand background.
What We Offer:
- Yearly salary up to £38,000.
- £200 Team Member Referral Program.
- Free Car Park.
- Discounted bus fares.
- Holiday: 28 days including bank holidays.
- Pension scheme.
- Discounted dental and health cover.
- High street discounts.
- Free uniforms and laundry services.
- Grow your career: access to a network of 6500+ hotels across 100+ countries.
At Hilton, Every Job Makes the Stay.
We know it takes hundreds of jobs to create unforgettable experiences for our guests. That's why at Hilton, Every Job Makes the Stay.
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