Customer Experience Lead
6 days ago
This is a permanent position offering 39 hours per week based in our H&M Horsham store in the Swan Walk Shopping centre. Our leaders have the ambition to make our people and business grow.
About the JobAs a Customer Experience Lead, you will be responsible for:
- Leading with a vision to secure the best experience for all our colleagues and customers
- Evaluating your team's performance, providing regular feedback, and supporting succession through their development and training
- Ensuring Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety
To be successful in this role, you will need:
- Management experience in a customer-facing environment
- Previous experience of leading and managing teams
- A passion for profitability and people
- A Customer-first mindset
We offer a range of benefits, including:
- A competitive salary of £45,000 per annum
- A generous staff discount on all H&M Group brands
- Ongoing training and development opportunities
- A fun and supportive work environment
Availability: 7 days fully flexible, weekends included.
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