Account and Customer Relationship Executive
1 day ago
Do you thrive in fast-paced environments where no two days are the same? Are you passionate about delivering exceptional customer experiences and building strong relationships with clients? We're looking for a skilled Account and Customer Relationship Executive to join our team at International Logistics Group.
Company OverviewInternational Logistics Group is a leading 3PL provider specialising in high-quality order fulfilment and delivery services. Our mission is to help our clients succeed by providing tailored solutions that meet their unique needs. We invest in our people's growth and development, recognising and rewarding their achievements, and creating opportunities for them to progress within our business.
Job DescriptionAs an Account and Customer Relationship Executive, you'll be responsible for providing telephone and email support to our clients, understanding their bespoke requirements, and delivering a high level of customer response and service. Your responsibilities will include:
- Working closely with our Customer Services, Warehouse Team Leaders, and external stakeholders to facilitate smooth contract execution.
- Managing live chat, dealing with inbound queries, and passing these on to relevant departments within agreed timeframes.
To succeed in this role, you'll need:
- Previous experience in customer-facing roles, preferably in warehousing and distribution.
- Strong communication and interpersonal skills to build strong relationships with clients.
- Proficiency in MS Office, particularly Excel and Outlook.
- Able to demonstrate methodical and organised ways of working, especially in relation to email management.
- Accuracy and attention to detail.
- Own transport essential for occasional travel to customer sites and other locations in the Southeast of England.
Salary: £35,000 - £45,000 per annum (dependent on experience). We offer a competitive salary, benefits package, and opportunities for career growth and development.
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