Account Support Executive

1 week ago


East Grinstead, West Sussex, United Kingdom First Recruitment Services Full time
About the Role

The successful candidate will provide front-line inbound telephone and email support to clients, understanding their bespoke requirements and providing a high level of customer response and service via phone and email.

  • Resolve day-to-day queries relating to the successful delivery of goods.
  • Process all customer correspondence in line with company service standards.
  • Work closely with Customer Services and warehouse Team Leaders along with external customers to ensure the smooth running of all contracts.
  • Manage live chat, dealing with any inbound queries and passing these on to the relevant departments within agreed time-frames.

This role requires previous customer service experience, working to deadlines and service level commitments, as well as Microsoft Office skills, particularly Excel & Outlook.



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