Key Account Advisor

1 week ago


East Grinstead, West Sussex, United Kingdom Fender Musical Instruments Corporation Full time
About the Opportunity

We are seeking an experienced Key Account Advisor to join our team at Fender Musical Instruments Corporation. This is an exciting opportunity to work with a world-renowned brand, driving business growth and improving customer satisfaction.

  • Deliver high-quality customer support through various channels, including telephone, email, and chat.
  • Manage and resolve customer complaints and issues in a professional and timely manner.
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
  • Develop and maintain strong relationships with key stakeholders, including dealers and BDMs.
Responsibilities
  • Provide proactive support to key accounts, including order management, stock availability, and product information.
  • Work closely with BDMs to ensure seamless delivery of our products and services.
  • Identify and escalate any potential issues or concerns to senior management.
  • Contribute to the development of new processes and procedures to improve customer satisfaction.
Requirements
  • Minimum 3 years' experience in customer-facing roles, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders.
  • Proven track record of delivering high-quality customer support and resolving complex issues.
  • SAP experience is highly desirable.
Salary and Benefits

The salary range for this position is €50,000-€65,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, pension scheme, and generous holiday entitlement.



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