Patient Care Advocate

16 hours ago


Glasgow, Glasgow City, United Kingdom Optical Express Group Full time

**About Us:

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Optical Express is a leading provider of eye care services, with over 34 years of experience in delivering exceptional patient care and outstanding clinical outcomes.

We have a strong commitment to investing in our people and technology, ensuring that our patients receive the best possible care.

As a Complaints Handler, you will play a vital role in ensuring that our patients receive timely care and follow-up, while also monitoring and improving the quality of care we provide.

**Key Responsibilities:**

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  1. Assist the Patient Care Manager with communications to patients who have services or customer care concerns and complaints.
  2. Manage patient concerns and complaints, in compliance with company policies and ensuring patients receive timely care and follow up.
  3. Continuous monitoring and improvement of the quality of care that Optical Express provides to patients.

**What We Offer:**

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A competitive salary of £30,000 - £40,000 per annum, depending on experience, plus benefits including training and development opportunities.

**Requirements:**

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Proven experience of dealing with customer service related issues and complaints.

Detail orientated.

The ability to positively influence outcomes by working closely with colleagues across the business.

Excellent time management skills and ability to prioritise multiple tasks.

Articulate with written and verbal communication.

Proficiency using Microsoft Office applications.

Preferred requirements: Previous Customer Services experience and understanding of complaint management models. Training will be provided.

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