Patient Experience Advocate

2 days ago


Glasgow, Glasgow City, United Kingdom Optical Express Group Full time
Key Responsibilities

As a Complaints Handler, you will be responsible for:

  • Assisting the Patient Care Manager with communications to patients who have services or customer care concerns and complaints.
  • Managing patient concerns and complaints, in compliance with company policies and ensuring patients receive timely care and follow-up.
  • Continuous monitoring and improvement of the quality of care that Optical Express provides to patients.

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Estimated Salary: £29,500 per annum


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