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Patient Care Advocate

1 month ago

Glasgow, Glasgow City, United Kingdom Optical Express Group Full time
Complaints Handler Role

Location: Glasgow City Centre

We are offering a competitive salary, which is approximately £30,000 - £40,000 per annum, depending on experience and qualifications.

Job Description

The Optical Express team works together to deliver exceptional patient care and outstanding clinical outcomes. As the key point of contact for patients with services-related queries, you will be responsible for taking the patient through their journey while delivering exceptional customer service at all times.

Key Responsibilities include:

  • Assisting the Patient Care Manager with communications to patients who have services or customer care concerns and complaints.
  • Managing patient concerns and complaints in compliance with company policies and ensuring patients receive timely care and follow-up.
  • Continuous monitoring and improvement of the quality of care that Optical Express provides to patients.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven experience of dealing with customer service-related issues and complaints.
  • Detail-oriented skills.
  • The ability to positively influence outcomes by working closely with colleagues across the business.
  • Excellent time management skills and ability to prioritize multiple tasks.
  • Articulate written and verbal communication skills.
  • Proficiency using Microsoft Office applications.
Benefits

We offer a range of benefits, including:

  • A competitive salary package.
  • Opportunities for professional development and growth within the company.
  • A supportive and collaborative work environment.
About Us

Optical Express is a leading provider of eye care services, with over 34 years of experience. We are committed to delivering exceptional patient care and outstanding clinical outcomes.