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Patient Services Coordinator
2 months ago
We are seeking a highly skilled and customer-focused Patient Services Advisor to join our team at Nuffield Health Glasgow Hospital. As a key member of our hospital team, you will provide vital support and have a natural flair to forging strong relationships with our patients, consultants, and visitors.
Key Responsibilities- Handle customer enquiries, supplying customers with information about the services offered at the hospital.
- Communicate with customers over the telephone, via email, and face-to-face, providing excellent customer service.
- Provide customers with information regarding Hospital services and treatments, ensuring all requirements/queries are dealt with effectively.
- Log enquiries on the Hospital CRM and oversee the customer journey.
- Undertake bookings for customers, ensuring full adherence to GDPR.
- Ensure all customer interaction is undertaken in a timely manner.
- Work closely with Consultants and Medical Secretaries to provide services for patients.
- Provide a warm welcome on arrival to all visitors to the department.
- Transfer clinic lists onto our Patient Information Management System (PIMS), ensuring attention to detail and checking patient details to avoid creating duplicate records.
- Monitor and respond to departmental email inboxes.
- Allocate clinic rooms and co-ordinate bookings with medical secretaries, consultants, and other members of staff.
- Check in patients and book future treatment appointments at the desk and via telephone.
- Excellent customer service skills.
- Proven experience in customer service.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and a good level of IT literacy.
- Good organisational skills.
Nuffield Health is the UK's largest healthcare charity, providing high-quality healthcare services to our patients, members, and customers. We are committed to delivering exceptional patient care and experiences, and we are seeking a talented and dedicated individual to join our team.
As a Patient Services Advisor, you will have the opportunity to work in a dynamic and supportive environment, where you will be valued and empowered to make a difference. You will be part of a team that is passionate about delivering exceptional patient care and experiences, and you will have the opportunity to develop your skills and career in a supportive and inclusive environment.
