Hospitality Services Leader
1 week ago
Royal Caribbean Group is seeking an experienced Hospitality Services Leader to join our team and lead our Guest Services division.
This role requires a strong background in the hospitality industry, with a minimum of two years front-of-house managerial experience.
The ideal candidate will be responsible for establishing and driving a positive working environment, focusing on operational goals, and ensuring complete guest and team satisfaction.
Key Requirements:
- Communication Skills: Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy.
- Problem-Solving: Knowledge of principles and processes for providing exemplary customer and personal service, including needs assessment, problem resolution, and achievement of quality service standards.
- Leadership: Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolutions to challenging issues.
Estimated Salary: $65,000 - $85,000 per year
What We Offer: Royal Caribbean Group offers a competitive salary range based on location and experience, as well as opportunities for professional growth and development in a dynamic and fast-paced environment.
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