Customer Journey Quality Assurance Expert

2 days ago


Birmingham, Birmingham, United Kingdom Kind Consultancy Limited Full time
About the Role

We are currently looking for an experienced Outcome Tester to join our team in the West Midlands. The successful candidate will have excellent knowledge of Outcome based testing and associated policies and processes.

The ideal candidate will have good knowledge of FCA regulations and financial services compliance generally, including the applicable FCA Rulebooks, DISP, GDPR and Consumer Duty.

In this role, you will contribute to the Customer Outcome Performance Dashboard that monitors key measures to evidence good customer outcomes are being delivered.



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