Senior Quality Assurance and Technical Expert
4 days ago
About Isio
We are a pioneering pensions advisory business that challenges existing thinking. With decades of experience and independence, we drive innovation and deliver exceptional expertise to our clients.
Our unique heritage enables us to be agile and invest in new solutions. We collaborate closely with our clients to bring our industry into the modern world.
We pride ourselves on being a People First business, supporting our employees in reaching their goals. Our flexible work environment, training opportunities, and paid volunteering days make us an attractive employer.
The Senior Quality Assurance and Technical Expert will join our Technical and Quality Assurance team, responsible for handling complaints and errors, audits, and quality assurance. This role requires strong analytical and communication skills, as well as experience in administration services for Defined Benefit pension schemes.
Key Responsibilities
- Complaint and error handling, analysis, and response writing
- Audit management and implementation of continuous improvement programs
- Quality assurance, including internal audits and reporting
- Technical guidance and support for Operational teams
- Process development and improvement
Requirements
- Several years' experience in Third-Party Administration, preferably in Defined Benefit pension schemes
- Excellent technical and legislative knowledge
- Strong analytical and problem-solving skills
- Exceptional communication and interpersonal skills
- Ability to work under pressure and to deadlines
What We Offer
- An estimated salary of £45,000 - £60,000 per annum, depending on experience
- A competitive benefits package, including flexible working arrangements and paid volunteering days
- Ongoing training and development opportunities
- A collaborative and supportive work environment
About Us
Isio is an equal opportunities employer, welcoming applications from suitably qualified candidates. If you're passionate about delivering exceptional quality and technical expertise, we encourage you to apply.
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