IT Support Specialist

3 days ago


ChesterleStreet, Durham, United Kingdom IT Professional Services Limited Full time

**Job Title:** IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at ITPS Limited in Chester le Street, County Durham.

The successful candidate will be responsible for providing high-quality customer service and technical support to external and internal customers. This includes resolving customer issues proactively and reactively, providing telephone, email, and remote support using a ticket-based business management platform (ConnectWise).

Key Responsibilities:

  • Fault diagnosis and resolution of customer issues
  • Providing regular ticket updates and responding to emails promptly
  • Meeting service level agreements and deadlines
  • Working effectively as part of the service team, often unsupervised

Requirements:

  1. A good level of knowledge and experience in working with Microsoft Windows, virtualisation, servers, storage, networking, internet, and security
  2. ICT related qualification such as ITIL Foundation, intermediate Microsoft or CISCO qualification
  3. Excellent customer service and communication skills
  4. At least two years of 2nd line helpdesk experience including troubleshooting and problem resolution

Estimated Salary: £30,000 - £40,000 per annum, depending on experience.



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