Network Support Engineer Leader
2 weeks ago
Join us at IT Professional Services Limited as a Network Support Engineer Leader, located in Chester le Street, County Durham. We offer a hybrid working environment and a competitive salary of up to £50,000.
The Senior Service Engineer (Network) plays a critical technical role in customer service, acting as a 3rd line support and guiding Service Engineers through complex technical issues and support calls.
This position involves core responsibilities such as monitoring and maintaining network devices, fault diagnosis and resolution, resolving customer queries thoroughly, meeting service level agreements, delivering a high-quality customer experience, and providing information required for customer reports.
A key aspect of this role is adhering to SLA agreements and process guidelines. A solid understanding of network security practices, VPNs, and firewall configuration and management is essential. Strong communication and documentation skills are also required.
We offer a range of benefits, including a flexible approach to shift working, regular training opportunities, and the chance to work on complex networks in a multi-vendor environment.
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