Network Services Engineer Lead

1 month ago


ChesterleStreet, Durham, United Kingdom IT Professional Services Limited Full time
About the Role

We are seeking a highly skilled Network Services Engineer to join our team at IT Professional Services Limited. This is an exciting opportunity for a professional with a passion for network engineering and customer service.

Job Summary

The Senior Service Engineer (Network) will be responsible for delivering exceptional customer service, providing technical support, and guiding junior engineers through complex technical issues.

Key Responsibilities
  • Monitor and maintain network devices to ensure operational stability.
  • Fault diagnosis and resolution, providing remote support when required.
  • Resolve customer queries thoroughly to minimize re-occurrence.
  • Meet service level agreements and deadlines.
  • Deliver a high-quality customer experience with excellent communication and customer care.
  • Work effectively as part of the service team, often unsupervised.
  • Provide information required for customer reports.
  • Lead/support in customer meetings with senior management or account managers.
  • Develop and maintain customer support documentation.
  • Review customer infrastructure and suggest improvements.
  • Assist colleagues and peers to share knowledge and experience in resolving technical issues.
Requirements
  • Professional certifications in networking such as CCNA/CCNP, Meraki CMNA/CMNO, or Fortinet NSE are highly desirable.
  • Minimum of 3-5 years of experience in network engineering, with expertise in Meraki, Cisco, and Fortinet products.
  • Proven experience in managing complex networks in a multi-vendor environment.
  • Strong understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
  • Solid experience with network security practices, VPNs, and firewall configuration and management.
  • Excellent troubleshooting skills and the ability to resolve issues efficiently.
Salary and Benefits

The successful candidate can expect a competitive salary of up to £50,000, depending on experience, plus benefits that include hybrid working and opportunities for professional development.



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