IT Service Desk Manager

1 week ago


Winchester, Hampshire, United Kingdom Shaw Daniels Solutions Full time
As the IT Service Desk Manager at Shaw Daniels Solutions in Hampshire/Hybrid, you will play a pivotal role in managing the day-to-day activities of the Operational Support team. Reporting directly to the Head of IT Operations, your primary responsibilities include ensuring adherence to operational SLAs and KPIs while maintaining exceptional customer service to all business units.You will be responsible for managing new and existing tickets, ensuring timely resolution and adherence to operational processes. Additionally, you will provide mentoring, training, and regular appraisals to the Support Team members, identifying areas for improvement and implementing corrective actions as necessary.Your salary will be £45,000 - £55,000 per annum, depending on experience and qualifications. You will have the opportunity to work in a hybrid environment, with flexibility to adapt to changing priorities and deadlines.The ideal candidate will have at least 5 years of experience in IT Service Desk management, with an excellent level of IT knowledge and problem-resolution skills. They will also possess strong analytical skills, ability to collect, interpret, and utilize data for informed decision-making.

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