Concierge Associate
5 days ago
At The Landmark London, we are seeking a highly skilled and experienced Junior Desk Concierge to join our team. As a key member of our Concierge team, you will be responsible for delivering exceptional guest service and creating memorable experiences for our guests.
Main Responsibilities:
- Provide personalized guest service and respond to guest requests in a timely and efficient manner.
- Anticipate and meet the needs of our guests, ensuring their stay with us is nothing short of exceptional.
- Stay up-to-date with local events, attractions, and services, and make recommendations to guests accordingly.
- Ensure the smooth operation of the Concierge desk, including handling guest messages, mail, and packages.
Requirements:
- Previous 5* hotel experience and a good knowledge of London.
- Able to work a 44-hour week on a shift rota.
- Excellent communication and interpersonal skills.
- Able to work well under pressure and as part of a team.
We offer:
- A competitive salary and service charge.
- Pension with company contributions.
- 50% discount in all our restaurants and Spa treatments across our properties.
- Team member and Friends & Family rates across our properties.
- Complimentary stay after passing probation.
- Extensive discounts on our benefits platform.
- Access to private medical insurance.
- Interest-free season ticket loan.
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing.
- Support through development plans, apprenticeships and world-class management development programmes.
- Bike to work scheme.
- Recommend a Friend incentive.
- Uniforms provided and laundered complimentary.
- Free meals on duty.
- Opportunity to join our taskforces to contribute to the business focuses, community and environment.
- Employee recognition schemes and Social Committee events.
About us:
The Landmark London is a 5-star hotel located in the heart of London. We are a Leading Hotels of the World member and have been awarded 2 rosettes. We are committed to providing exceptional service and creating memorable experiences for our guests.
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