Concierge Associate

2 months ago


London, Greater London, United Kingdom Firmdale Hotels Full time
{"title": "Junior Concierge Opportunity", "description": "

We are seeking a highly motivated and organized Junior Concierge to join our dynamic team at Firmdale Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key responsibilities will include managing guest requests, overseeing arrivals and departures, and maintaining a high level of attention to detail. If you are a warm and engaging communicator with excellent interpersonal skills, we encourage you to apply.

What We Offer:

  • Discounts & Perks Platform
  • Wage Stream – An employee app to stream your wages before payday
  • Paid overtime
  • Flexibility
  • No split shifts
  • Cycle to work scheme
  • Uniform and meals provided
  • Uniforms dry cleaned
  • Discounted personal dry cleaning
  • Social events, wellbeing and team activities
  • Award-winning training opportunities and career development
  • Fully funded English lessons
  • One paid volunteering day per year
  • Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)

What You Need:

  • Passion for providing excellent customer service
  • Demonstrate warmth and impeccable service
  • Attention to detail
  • Efficient and logical

Why Join Firmdale Hotels?

Firmdale Hotels is an international award-winning group comprising of 10 high-end luxury hotels and 8 bars and restaurants in London and New York. We are delighted to have been recognized by the hospitality industry for some of the great work our teams have done.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

", "lang_code": "en-US"}
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