Duty Reception Specialist
2 weeks ago
Are you passionate about delivering exceptional customer service and making a difference in the lives of students? Do you have a strong desire to work in a dynamic and supportive environment?
About UsHomes for Students is a leading provider of student accommodation, committed to delivering outstanding student experiences. We are proud members of Inclusive Employers and value equal opportunities and inclusivity.
We are seeking a highly skilled and motivated Residence Services Assistant to join our team at The Tramshed. In this role, you will be responsible for handling customer inquiries, operating a professional helpdesk and telephone service, and contributing to back-office functions.
Key Responsibilities:
- Provide exceptional customer service to students and visitors
- Contribute to back-office functions, including administrative support to the General Manager
- Handle customer inquiries via email, website, telephone, and in person
- Operate a professional helpdesk and telephone service
Requirements:
- Exceptional customer service skills
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately and professionally
What's on Offer:
- Generous holiday package of 25 days, plus bank holidays
- Access to exclusive retail discounts
- Take your birthday off as a special day
- Cycle-to-work scheme to promote eco-friendliness
- Make a difference in the community with charity days
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