E-commerce Customer Experience Manager

7 days ago


London, Greater London, United Kingdom Jadedldn Full time

Jadedldn is looking for an experienced E-commerce Customer Experience Manager to lead our customer service team. The successful candidate will have a strong background in customer service, with a minimum of 2-3 years of experience managing customer service teams in e-commerce environments.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will be responsible for managing customer service software, including Shopify/Gorgias, and ensuring accurate and complete flows of orders, payments, returns, and refunds.

In this role, you will have the opportunity to work with a talented team to deliver exceptional customer experiences, while also contributing to the company's growth and success. A salary of £45,000 - £55,000 per annum reflects the company's commitment to investing in its employees and providing a challenging and rewarding career path.

We offer a range of benefits, including 24 days' holiday per year (plus bank holidays), a paid day off on your birthday, and a pension scheme (3% Jaded, 4% You). Our office location is easily accessible by public transport, and we offer flexible working arrangements to support work-life balance.



  • London, Greater London, United Kingdom Astound Commerce Full time

    Astound Commerce is a leading global digital commerce company, with 20+ years of experience and 1,400+ e-Commerce specialists. We provide end-to-end services from creating data-driven strategies to building e-commerce solutions for clients like Cartier, Neutrogena, Puma, Diageo, Adidas, and L'Oréal.Job OverviewThe Director of E-commerce Expansion will play...


  • London, Greater London, United Kingdom H & M Hennes & Mauritz Gruppe Full time

    As an E-Commerce Experience Coordinator, you will play a key role in planning, briefing, and coordinating content updates for COS E-commerce websites to achieve relevant customer journeys, optimize user experience, and maximize sales. You will adhere to COS guidelines for quality at all times.Key ResponsibilitiesCollaborate with the regional E-commerce team...

  • E-commerce Manager

    4 weeks ago


    London, Greater London, United Kingdom The SWATCH Group Full time

    Main ResponsibilitiesThe ideal candidate will be responsible for overseeing the OMEGA UK E-Commerce customer services and CRM, providing day-to-day support for the E-Commerce website, and regular reporting on KPIs, forecasting, and goal setting.Key TasksDevelop and manage the E-Commerce customer experience, focusing on building strong, commercial...


  • London, Greater London, United Kingdom Bloom Search International Full time

    We are seeking a highly skilled Customer Service Manager to deliver exceptional customer experience for our luxury e-commerce brand.This is a fantastic opportunity for an experienced professional with a strong background in general e-commerce and excellent communication skills to join our team at Bloom Search International.The ideal candidate will have the...


  • London, Greater London, United Kingdom undisclosed Full time

    Job Summary: We are seeking an experienced Customer Service Manager to join our team, responsible for delivering exceptional customer service and support to our e-commerce customers.Key Responsibilities:Provide timely and effective support to customers via email, phone, and live chatLiaise with internal teams to resolve customer issues and queriesTrack and...


  • London, Greater London, United Kingdom Monica Vinader Ltd Full time

    About the RoleWe are seeking a dedicated and results-driven Tmall E-commerce Manager to join our team at Monica Vinader Ltd. As a key member of our e-commerce team, you will be responsible for driving the growth and success of our Tmall flagship store and RED store in China.Your primary focus will be on managing day-to-day e-commerce trading activities,...


  • London, Greater London, United Kingdom Pathfinders Full time

    E-Commerce Manager OpportunityA fantastic opportunity to drive business growth as a key member of the Pathfinders team. This exciting role will see you reporting into the Head of Marketing and managing a digital executive.As E-Commerce Manager, you will be responsible for defining and implementing an industry-leading e-commerce process and user experience....


  • London, Greater London, United Kingdom BACK MARKET Full time

    **Company Overview:**Back Market is the world's leading refurbished electronics marketplace, powering operations in 18 countries. Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is to empower people to consume tech sustainably.**Salary:** The estimated annual salary for this position is approximately...


  • London, Greater London, United Kingdom LNRS Data Services Ltd Company Full time

    About the Job:We are seeking a highly skilled E-commerce Specialist to join our team at {company}. As an E-commerce Specialist, you will be responsible for managing and maintaining our online store, ensuring a seamless customer experience, and driving sales growth through effective marketing strategies.About the Role:The successful candidate will have a...


  • London, Greater London, United Kingdom hireful Full time

    About the RoleOur client is a charitable organization that manages several historic sites in the UK. They are seeking a Retail E-commerce Manager to support the E-commerce Trading Manager in running their online gift shop.Key ResponsibilitiesPreparing GA4 and Excel reports to analyze sales and revenue.Conducting trade analysis and presenting findings to...


  • London, Greater London, United Kingdom INEOS Automotive Full time

    Welcome to the exciting role of E-Commerce Solutions Architect at INEOS Automotive!About the CompanyINEOS Automotive is a dynamic and innovative company that is redefining the automotive industry. With a strong focus on sustainability and performance, we are committed to delivering high-quality vehicles that exceed our customers' expectations.Job...


  • London, Greater London, United Kingdom OMEGA SA Full time

    **Job Description**At OMEGA SA, we are looking for a highly skilled and experienced individual to join our team as an E-COMMERCE & CRM Executive. The successful candidate will be responsible for managing our UK E-Commerce customer services and CRM, ensuring exceptional customer experiences across all touchpoints.Main ResponsibilitiesManage OMEGA UK...

  • E-commerce Manager

    1 month ago


    London, Greater London, United Kingdom Handle Recruitment Full time

    Unlock a world of e-commerce opportunities with Handle Recruitment!The ideal candidate will be responsible for developing and overseeing the launch of daily new album campaigns and products, working with the wider team to oversee all aspects of launch announcement. Manage daily merchandising and optimisation of assigned store fronts, ensuring an optimal...


  • London, Greater London, United Kingdom Kofax Full time

    E-commerce Growth ManagerTungsten Automation, a leading provider of award-winning desktop software solutions, is seeking an experienced E-commerce Growth Manager to join our global team. As the E-commerce Growth Manager, you will be responsible for developing and executing comprehensive e-commerce marketing campaigns that drive revenue growth and enhance the...


  • London, Greater London, United Kingdom Fraser Hart Full time

    Job SummaryWe are seeking a highly skilled E-Commerce Trading Manager to join our team at Fraser Hart. As a key member of our online retail team, you will be responsible for delivering the E-Commerce trading plan for all UK and international partner websites.Key ResponsibilitiesOptimize performance and build strong relationships with brand partners to drive...


  • London, Greater London, United Kingdom Jaded London Full time

    **Job Title:** E-commerce Experience Curator**Company Overview:Jaded London is a forward-thinking online fashion retailer searching for an experienced E-commerce Experience Curator to enhance our digital storefront.**Job Description:Key ResponsibilitiesCurate engaging product displays and layouts for the Jaded London website and mobile app, ensuring seamless...


  • London, Greater London, United Kingdom Display Wizard Full time

    About Display WizardEstablished in 2004, Display Wizard has emerged as a leading player in the display and exhibition industry. Specializing in delivering personalized, high-quality display solutions, our client showcases their commitment to excellence through in-house design, printing, and finishing processes. This attention to detail ensures their products...


  • London, Greater London, United Kingdom AMEX Full time

    E-commerce Operations OverviewWe are seeking an E-commerce Operations Specialist to join our team at {company}. As an E-commerce Operations Specialist, you will be responsible for managing the day-to-day operations of our e-commerce platform, ensuring seamless customer experiences, and driving business growth.Key Responsibilities:Manage and optimize...


  • London, Greater London, United Kingdom MAISON VIVIENNE Full time

    Job DescriptionMAISON VIVIENNE seeks an E-Commerce Assistant to support our online sales operations. This role offers a valuable opportunity to gain hands-on experience in the fast-paced world of e-commerce and luxury fashion.Key ResponsibilitiesProduct Listing Management: Assist in managing and updating product listings on our e-commerce platforms to ensure...


  • London, Greater London, United Kingdom unybrands Full time

    At unybrands, we're building a team of e-commerce experts who share our passion for innovation and growth. As an Asset Management Lead, you'll play a key role in driving our success by overseeing the management of our digital assets.Key Responsibilities:Develop and implement asset management strategies to optimize our e-commerce operationsCollaborate with...