IT Support Specialist

1 day ago


Stockport, Stockport, United Kingdom VCG Technology Services Full time

About VCG Technology Services

We are a network infrastructure specialist with over 20 years of experience. Our goal is to support conscious and fit-for-purpose technology investment choices.

Job Summary

This role is ideal for someone looking to start their career in IT support. As a Managed Service Provider, we seek an enthusiastic problem solver who is eager to grow their skills in the technical sector.

Key Responsibilities

Handling incoming incidents and service requests via our internal ticket system is a primary responsibility of this position. This includes proactive monitoring, customer emails, or phone calls. With a focus on swift resolutions, you will provide clear and proactive communication to ensure high levels of customer satisfaction.

Requirements

An understanding of networking, switches, and familiarity with Meraki and Fortinet functionality is preferred. However, full training will be provided. The Customer Services team operates on a rota system with some weekend work required from home on a pre-planned basis. Days off in lieu will be given the following week. This is an office-based role with a hybrid agreement of four days in the office Monday to Friday.

Compensation

The estimated salary for this position is £28,000 - £32,000 per annum, depending on experience. Benefits include a competitive salary package, opportunities for professional growth, and a collaborative work environment.



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