Junior CRM Technical Solutions Analyst

1 month ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
About the Role:

We are seeking a Junior CRM Technical Solutions Analyst to join our team at PayPoint Group. This role is responsible for providing technical support and assistance to our customers, ensuring that their systems are running smoothly and efficiently.

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for technology. As a key member of our support team, you will work closely with our CRM Delivery team to resolve incidents and requests in a timely and efficient manner.

Key Responsibilities:
  • Triage tickets and provide technical support via ServiceNow
  • Collaborate with the CRM Delivery team to resolve issues and deliver business change
  • Champion knowledge share and learning within the CRM Services team
  • Create and customize standard and custom objects in Salesforce
  • Implement best practices for system maintenance, security, and release management

Salary: £40,000 - £50,000 per annum (dependent on experience)

This role offers a mix of remote-based working and onsite working in our head office in Welwyn Garden City. You will be part of a dynamic and supportive team who are passionate about delivering excellent customer service. If you are a skilled and motivated individual who is looking for a new challenge, we would love to hear from you.

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