Technical Solutions Manager

4 days ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

**About the Role**

We are seeking a seasoned professional to lead our Application Support team at PayPoint Group. As a key member of our organization, you will be responsible for managing and evolving our support function to ensure seamless operation of our terminals, including the flagship PayPoint One and its EPOS system.

As a **Technical Solutions Manager**, you will oversee a team of Application Support analysts, handling support queries from our internal Contact Centre and larger multiple providers. Your role will involve driving efficiency within the team, reducing resolution time, and incidents. You will also manage senior Technical Analysts responsible for change implementation and back-office support.

**What We Offer**

  • A competitive salary of £65,000 - £75,000 per annum
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

**Job Requirements**

  • Proven experience in technical leadership and team management
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills

**Benefits**

  • Pension scheme with employer contributions
  • Health insurance
  • Generous annual leave entitlement


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