Customer Service Team Lead

2 weeks ago

Bristol, Bristol, United Kingdom Bunch Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Executive to join our team at Bunch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our members.

Key Responsibilities
  • Manage customer relationships and resolve issues in a timely and professional manner
  • Provide support and guidance to customers via various channels, including email, phone, and live chat
  • Work closely with the customer support team to identify and implement process improvements
  • Meet and exceed customer satisfaction targets and key performance indicators (KPIs)
  • Collaborate with other teams to ensure seamless customer experience across all touchpoints
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development
  • A competitive salary and benefits package, including 25 days of holiday and an extra day off for your birthday
  • Enhanced maternity, adoption, and paternity pay, as well as enhanced sick pay with two weeks paid leave
  • A cycle to work scheme and a dog-friendly office
  • A stocked kitchen with breakfast cereals and pastries, a stash of snacks, and the essentials for making a quick and easy sandwich
About Us

Bunch is a tech-enabled scale-up that is helping thousands of people simplify their bills. We are a passionate, innovative, and engaging team that is dedicated to delivering exceptional customer service and support. If you are a customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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