Customer Service Team Lead

3 days ago

Bristol, Bristol, United Kingdom Starbucks - Cobra Coffee Full time
Unlock Your Potential as a Customer Service Team Lead

At Starbucks - Cobra Coffee, we're passionate about delivering exceptional customer experiences. As a Customer Service Team Lead, you'll play a vital role in creating a positive and engaging environment for our customers and partners.

Key Responsibilities:
  • Lead by example, demonstrating a commitment to customer service excellence and a passion for delivering the Starbucks Experience.
  • Coach and develop your team to achieve their full potential, providing guidance and support to ensure they have the skills and confidence to succeed.
  • Collaborate with the store leadership team to drive business results, identify opportunities for growth, and implement initiatives to improve operational efficiency.
  • Support the growth and development of your partners, providing regular feedback and coaching to help them achieve their career goals.
  • Work closely with the store manager to develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall customer experience.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Free drinks and discounted food when you're on shift.
  • 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work.
  • Third-party discounts, including 10% in Southern Co-op food stores.
  • Life insurance and comprehensive training.
Our Process:

Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in-store experience > Offer and onboarding.

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